# Glossary of Terms

## AI Chatbot

Discover what an AI chatbot is, how it works, and how enterprise businesses use AI chatbots to enhance customer service, reduce costs, and personalize interactions.

### Terms

#### A
- [Abandonment Rate](https://www.uniphore.com/glossary/abandonment-rate/)
- [Acquisition Marketing](https://www.uniphore.com/glossary/acquisition-marketing/)
- [After Call Work (ACW)](https://www.uniphore.com/glossary/after-call-work-acw/)
- [Agent Coaching](https://www.uniphore.com/glossary/agent-coaching/)
- [Agent Guidance](https://www.uniphore.com/glossary/agent-guidance/)
- [Agent Performance Analytics](https://www.uniphore.com/glossary/agent-performance-analytics/)
- [AI Assistant](https://www.uniphore.com/glossary/ai-assistant/)
- [AI Chatbot](https://www.uniphore.com/glossary/ai-chatbot/)
- [AI Data Preparation](https://www.uniphore.com/glossary/ai-data-preparation/)
- [AI Knowledge](https://www.uniphore.com/glossary/ai-knowledge/)
- [AI Ready Data](https://www.uniphore.com/glossary/ai-ready-data/)
- [AI Training Data](https://www.uniphore.com/glossary/ai-training-data/)
- [Artificial Intelligence (AI)](https://www.uniphore.com/glossary/artificial-intelligence-ai/)
- [Automated Quality Management (AQM)](https://www.uniphore.com/glossary/automated-quality-management-aqm/)
- [Automatic Speech Recognition (ASR)](https://www.uniphore.com/glossary/automatic-speech-recognition/)
- [Average Handle Time (AHT)](https://www.uniphore.com/glossary/average-handle-time-aht/)
- [Average Wait Time (AWT)](https://www.uniphore.com/glossary/average-wait-time/)

#### B
- [Behavioral Segmentation](https://www.uniphore.com/glossary/behavioral-segmentation/)
- [Brand Advocacy](https://www.uniphore.com/glossary/brand-advocacy/)
- [Buyer Sentiment](https://www.uniphore.com/glossary/buyer-sentiment/)

#### C
- [Call Center Compliance](https://www.uniphore.com/glossary/call-center-compliance/)
- [Call Center Monitoring](https://www.uniphore.com/glossary/call-center-monitoring/)
- [Chatbot](https://www.uniphore.com/glossary/chatbot/)
- [Cognitive Search](https://www.uniphore.com/glossary/cognitive-search/)
- [Compliance Recording](https://www.uniphore.com/glossary/compliance-recording/)
- [Composable Architecture](https://www.uniphore.com/glossary/composable-architecture/)
- [Composable CDP](https://www.uniphore.com/glossary/composable-customer-data-platform/)
- [Customer Data Platform (CDP)](https://www.uniphore.com/what-is-cdp/)
- [Customer Engagement Management](https://www.uniphore.com/glossary/customer-engagement-management/)
- [Customer Experience (CX)](https://www.uniphore.com/glossary/customer-experience-cx/)
- [Customer Experience Analytics](https://www.uniphore.com/glossary/customer-experience-analytics/)
- [Customer Identity Terminology](https://www.uniphore.com/glossary/customer-identity-terminology/)
- [Customer Interaction Analytics](https://www.uniphore.com/glossary/customer-interaction-analytics/)
- [Customer Lifetime Value (CLV)](https://www.uniphore.com/glossary/customer-lifetime-value/)
- [Customer Loyalty](https://www.uniphore.com/glossary/customer-loyalty/)
- [Customer Relationship Management (CRM)](https://www.uniphore.com/glossary/customer-relationship-management-crm/)
- [Customer Satisfaction](https://www.uniphore.com/glossary/customer-satisfaction/)
- [Customer Sentiment Analysis](https://www.uniphore.com/glossary/customer-sentiment-analysis/)

#### D
- [Data Aggregation](https://www.uniphore.com/glossary/data-aggregation/)
- [Data Capture](https://www.uniphore.com/glossary/data-capture/)
- [Data Cleansing](https://www.uniphore.com/glossary/data-cleansing/)
- [Data Connectors](https://www.uniphore.com/glossary/data-connectors/)
- [Data Enrichment](https://www.uniphore.com/glossary/data-enrichment/)
- [Data Governance](https://www.uniphore.com/glossary/data-governance/)
- [Data Ingestion](https://www.uniphore.com/glossary/data-ingestion/)
- [Data Lineage](https://www.uniphore.com/glossary/data-lineage/)
- [Data Normalization](https://www.uniphore.com/glossary/data-normalization/)
- [Data Orchestration](https://www.uniphore.com/glossary/data-orchestration/)
- [Data Preprocessing](https://www.uniphore.com/glossary/data-preprocessing/)
- [Data Science Platform](https://www.uniphore.com/glossary/data-science-platform/)
- [Data Transformation](https://www.uniphore.com/glossary/data-transformation/)
- [Deep Learning](https://www.uniphore.com/glossary/deep-learning/)

#### E
- [Embedding](https://www.uniphore.com/glossary/embedding/)
- [Enterprise AI](https://www.uniphore.com/glossary/enterprise-ai/)
- [Explainable AI (XAI)](https://www.uniphore.com/glossary/explainable-ai/)
- [Extract, Transform, Load (ETL) solution](https://www.uniphore.com/glossary/extract-transform-load-solution/)

#### F
- [Fine Tuning](https://www.uniphore.com/glossary/fine-tuning/)
- [First Call Resolution (FCR)](https://www.uniphore.com/glossary/first-call-resolution-fcr/)
- [First Party Data](https://www.uniphore.com/glossary/first-party-data/)

#### G
- [Generative AI](https://www.uniphore.com/glossary/generative-ai/)
- [Generative AI Software](https://www.uniphore.com/glossary/generative-ai-software/)

#### H
- [Hybrid Search](https://www.uniphore.com/glossary/hybrid-search/)
- [Hypersegmentation](https://www.uniphore.com/glossary/hypersegmentation/)

#### I
- [Indexing](https://www.uniphore.com/glossary/indexing/)
- [Instruction Fine Tuning](https://www.uniphore.com/glossary/instruction-fine-tuning/)
- [Intelligent Applications](https://www.uniphore.com/glossary/intelligent-applications/)
- [Intelligent Decision Support](https://www.uniphore.com/glossary/intelligent-decision-support/)
- [Intelligent Virtual Assistant](https://www.uniphore.com/glossary/intelligent-virtual-assistant/)
- [Interaction Analytics](https://www.uniphore.com/glossary/interaction-analytics/)

#### K
- [Knowledge AI](https://www.uniphore.com/knowledge-ai/)
- [Knowledge Base](https://www.uniphore.com/glossary/knowledge-base/)

#### L
- [Large Action Models (LAM)](https://www.uniphore.com/glossary/large-action-models/)
- [Large Language Model (LLM)](https://www.uniphore.com/glossary/large-language-model/)
- [LLM Analytics](https://www.uniphore.com/glossary/llm-analytics/)
- [LLM Training Data](https://www.uniphore.com/glossary/llm-training-data/)

#### M
- [Manual Quality Management](https://www.uniphore.com/glossary/manual-quality-management/)
- [Martech Stack](https://www.uniphore.com/glossary/martech-stack/)
- [Metadata Management](https://www.uniphore.com/glossary/metadata-management/)
- [Multimodal Data](https://www.uniphore.com/glossary/multimodal-data/)

#### N
- [Natural Language Processing (NLP)](https://www.uniphore.com/glossary/natural-language-processing/)
- [Natural Language Understanding (NLU)](https://www.uniphore.com/glossary/natural-language-understanding/)
- [Net Promoter Score (NPS)](https://www.uniphore.com/glossary/net-promoter-score-nps/)
- [Neurosymbolic AI](https://www.uniphore.com/glossary/neurosymbolic-ai/)

#### O
- [Optical Character Recognition (OCR)](https://www.uniphore.com/glossary/optical-character-recognition/)

#### P
- [Predictive Analytics](https://www.uniphore.com/glossary/predictive-analytics/)
- [Promise Management](https://www.uniphore.com/glossary/promise-management/)

#### Q
- [Quality Management](https://www.uniphore.com/glossary/quality-management/)

#### R
- [Real Time Data Processing](https://www.uniphore.com/glossary/real-time-data-processing/)
- [Real-Time Agent Assist](https://www.uniphore.com/glossary/real-time-agent-assist/)
- [Relevance Feedback](https://www.uniphore.com/glossary/relevance-feedback/)
- [Retrieval-Augmented Generation](https://www.uniphore.com/glossary/retrieval-augmented-generation/)
- [Revenue Operations](https://www.uniphore.com/glossary/revenue-operations/)
- [Reverse ETL](https://www.uniphore.com/glossary/reverse-etl/)
- [RFM Analysis](https://www.uniphore.com/glossary/rfm-analysis/)

#### S
- [Sales Engagement](https://www.uniphore.com/glossary/sales-engagement/)
- [Sales Operations](https://www.uniphore.com/glossary/sales-operations/)
- [Sales Performance Management](https://www.uniphore.com/glossary/sales-performance-management/)
- [Self-Service](https://www.uniphore.com/glossary/self-service/)
- [Semantic Analysis](https://www.uniphore.com/glossary/semantic-analysis/)
- [Sentiment Analysis](https://www.uniphore.com/glossary/sentiment-analysis/)
- [Similarity Search](https://www.uniphore.com/glossary/similarity-search/)
- [Speech Analytics](https://www.uniphore.com/glossary/speech-analytics/)

#### T
- [Tag Management](https://www.uniphore.com/glossary/tag-management/)
- [Trend Analysis](https://www.uniphore.com/glossary/trend-analysis/)

#### V
- [Value-Based Sales](https://www.uniphore.com/glossary/value-based-sales/)
- [Virtual Assistant](https://www.uniphore.com/glossary/virtual-assistant/)
- [Virtual Sales](https://www.uniphore.com/glossary/virtual-sales/)
- [Voice Analytics](https://www.uniphore.com/glossary/voice-analytics/)
- [Voice Biometrics](https://www.uniphore.com/glossary/voice-biometrics/)
- [Voice of the Customer (VOC)](https://www.uniphore.com/glossary/voice-of-the-customer/)

#### Z
- [Zero Data AI](https://www.uniphore.com/zero-data-ai/)