SELF-SERVICE AGENT
AI-Powered Self-Service that elevates CX
Drive faster resolutions, higher satisfaction, and measurable outcomes with intelligent virtual agents.
Transform Self-Service with Humanized Conversational AI
Get emotionally intelligent virtual agents that engage like humans and resolve like experts to deliver seamless, personalized support that boosts containment, and reduces operational costs, elevating customer experience at scale.
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Benefits
Deliver Human-like CX at Scale
Detects sentiment, intent, and emotion to deliver empathetic, personalized responses that create human-like interactions that improve containment and satisfaction.
Resolve Faster with the Right Answers
Taps into enterprise knowledge to deliver instant, accurate responses without time-consuming searches.
Streamline Support with Multimodal Engagement
Unifies interactions across voice, chat, and text channels, enabling virtual agents to guide customers and resolve issues quickly and efficiently.
Effortless support, lower transfers and happier customers
35% improvement in
self-service rates
10% reduction in
agent transfers
50% reduction in
customer effort
95% CSAT
scores
Launch virtual agents fast, measure impact, elevate CX
Ensure regulatory adherence with built-in policies, audit trails, and secure access controls across all recorded interactions.
UNIFIED CONVERSATION DESIGNER
Design once, deploy everywhere. The no-code builder empowers business users to create consistent and seamless customer experiences without technical expertise.
GEN AI-POWERED TRAINING
Ask Your AI Agent and Score Every Call—No Manual Work Required. Accelerate setup and improve intent accuracy. Automatically generate training phrases so virtual agents understand customer intent and resolve issues efficiently.
REPORTING AND ANALYTICS
Monitor performance and optimize outcomes with data-driven insights. Gain full visibility into key service metrics to improve self-service effectiveness.
OUT-OF-THE-BOX INTERGATIONS
Connect seamlessly to the systems you already use. From CCaaS to CRM and ERP, out-of-the-box integrations make it easy to automate without complex migrations or replacements.
"Uniphore is an important part of our overall vision to make it easier for customers to self-serve through their preferred channels. As PSE continues to invest and find ways to improve our customer experience, working with Uniphore to update our automated voice system allows us to offer a customized and innovative option."
Josh Jacobs, Director of Business Integration
Self-Service Agent Live Demo
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SELF-SERVICE AUTOMATION Resources
Analyst report
Opus 2024 Intelliview for Conversational Intelligence
Uniphore Named a Leader for Strong Business Impact of Enterprise AI Solutions
GUIDE
The AI Advantage in Customer Service
BLOG
What’s a Multimodal Customer Experience?
Frequently Asked Questions
What is Self-Service Agent?
Self-Service Agent is an AI-powered conversational automation solution that enhances customer self-service experiences by using intelligent virtual agents. It understands, empathizes, and resolves customer issues efficiently across voice and digital channels.
How does Self-Service Agent improve customer engagement?
Self-Service Agent uses emotion AI to identify customer tone and sentiment, providing hyper-personalized responses. This boosts engagement, improves customer satisfaction (CSAT), and reduces customer wait times.
Can Self-Service Agent handle multilingual interactions?
Yes, Self-Service Agent offers multilingual support, automatically detecting and engaging customers in their preferred language or dialect, ensuring effective communication and resolution.
What are the benefits of using Self-Service Agent for my business?
Self-Service Agent helps deflect repetitive calls from agents, eliminates customer wait times, boosts engagement, and improves CSAT. It also provides cost savings per call and increases customer preference for self-service.
How can I get started with Self-Service Agent?
If you want to learn more about Self-Service Agent contact center AI software and our other solutions, book a demo with our team today.